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| Mr. Edmund Macaso, CEO of Stellar Philippines, Inc. (second from left) and Undersecretary Cristino Panlilio of the Department of Trade and Industry (second from right) during the ribbon-cutting ceremony |
A joint venture between Stellar Global and
Paxys, Inc., Stellar Philippines was formed to be the main outsourcing facility
for cost-effective offshore services and solutions provided by Stellar’s Australia, US, Canada
and UK
offices. Since its incorporation over 4
years ago, Stellar Philippines has become one of the country’s fastest-rising call
center and business process outsourcing (BPO) companies.
The entire Stellar network is composed of more
than a dozen outsourcing centers strategically located in business districts of
Sydney, Melbourne, Adelaide, Queensland and Western Australia, Montreal,
Canada, Irvine, Scotland, Colorado and Texas, USA. These centers showcase the
formidable strength and expertise of Stellar in providing superior voice and
non-voice, back-office services to its global clients covering a wide range of
industries such as telecommunications, utilities, transport, finance,
government and manufacturing.
To deliver its brand promise, “Excellent
People deliver Excellent Results,” Stellar Philippines engages a relatively
rigorous learning and development approach which includes a “Near Hire” training
program, designed for applicants who might have some minor flaws. This program
aims to convert these applicants into “new hires.”
A unique feature of Stellar is its corporate
culture which revolves the “Open Book Management” philosophy. In a nutshell,
OBM is about making employees feel like ‘business owners’ and letting them in
on the company’s financial reports. This type of management aims to develop the
employee’s entrepreneurial spirit wherein they also share in the company’s
profit.
And now that Stellar Philippines is charting a
new chapter in its storied existence, the company is leaving no stone unturned
to make its dream as a topnotch BPO company in the country a reality. Expanding
further, Stellar Philippines recently launched a new facility that will
showcase the company’s remarkable growth in its operations.
Housed at the MDC 100 Building along E.
Rodriguez Avenue (C5) in Libis, Quezon
City, the new Stellar Philippines corporate
headquarters and BPO facility will be a true sight to behold. Operating in a
strategic BPO location that also houses some of the best names in the BPO
industry, the new facility features state of the art equipment and technology .
“It has been our dream to move to this present
area in order to showcase our capabilities and make sure that we are in the
radar of clients looking for the best outsourcing options on this side of the
world. Being the world’s top outsourcing capital, we have always believed that
the Philippines is truly ready to meet the increasing global demand for voice
and back office outsourcing,” explains Mr. Edmundo Macaso, Chief Executive
Officer of Stellar Philippines.
Aside from operational efficiency, Macaso said
that Stellar Philippines places high value on its integrity and the commitment
to excellence to meet business goals. Lastly, it gives credit to employees,
which he describes as the cornerstone of its operations. “At Stellar, we value
each individual’s merits and contributions that’s why we make sure that they
have a comfortable, safe and healthy working environment in order for them to
manage customer relationships effectively.”
Stellar is a leading global
provider of call center and BPO solutions. It operates outsourcing centers
around the world manned by more than 5,000 employees that collectively manage
over 300 million customer interactions and 100 million transaction processes annually.
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